Where can fans get assistance with purchasing tickets or other general ticketing related queries or complaints?
For enquiries in relation to purchasing tickets fans can contact Ticketek on 0800 TICKETEK (842538) and +64 4 384 3840 or alternatively email online@ticketek.co.nz. Hours of operation are: 9am to 4pm (NZST), Monday to Friday
Is there a limit on how many Individual Match Day Tickets one fan can purchase?
There is a limit of 25 tickets per transaction for Individual Match Day Tickets.
Is there a limit on how many Venue Packs one fan can purchase?
There is a limit of 23 packs per transaction for Venue Packs.
When will I receive my tickets?
Tickets were dispatched by Ticketek in September. If you have not received your tickets, please contact the Ticketek helpline on 0800 TICKETEK (842538) and +64 4 384 3840 or alternatively email online@ticketek.co.nz. Hours of operation are: 9am to 4pm (NZST), Monday to Friday.
How do Mobile Tickets work?
You'll have the option of sending every person in your booking their own individual ticket via Text. Alternatively, you may wish to receive all mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends.
Helpful tips when arriving at the event:
- If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking.
- Before arriving at the event open your Text message.
- Once your message has been opened, click on the link to reveal your mobile ticket in preparation for scanning.
- Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your mobile ticket (see the manufacturer's manual for instructions.)
- At venues using turnstiles, scan your mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner.
- Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning..
How do I add my mobile tickets to my Ticket Wallet?
The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket.
What happens if I purchase multiple tickets and haven't received them all?
If you have not received all of your expected Texts to the nominated mobile number, please contact the Ticketek Call Centre on 0800 TICKETEK (842538) and +64 4 384 3840. Your confirmation email will include all of your delivery details, plus your customer information.
Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets?
No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together.
When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number.
As a separate Text will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time.
How do Print At Home Tickets work?
Each Print At Home PDF attachment represents an individual ticket to the event, with its own unique barcode that must be scanned for entry. If you purchased more than one ticket, make sure you print out and bring along each separate Print At Home PDF ticket to the event.
Don't forget to bring your Print At Home ticket to the event.
What is included in an Individual Match Day Ticket?
Individual Match Day tickets include all matches played on one day.
Match Day 1 – Eden Park, Auckland – Sat 8 Oct 2022
14:15 – RSA v FRA
16:45 – FIJ v ENG
19:15 – AUS v NZL
Match Day 2 – Northland Events Centre, Whangārei – Sun 9 Oct 2022
12:45 – USA v ITA
15:15 – JPN v CAN
17:45 – WAL v SCO
Match Day 3 - Northland Events Centre, Whangārei – Sat 15 Oct 2022
15:00 – SCO v AUS
17:30 – USA v JPN
20:00 – FRA v ENG
Match Day 4 – Waitākere Stadium, Auckland – Sun 16 Oct 2022
12:45 – ITA v CAN
15:15 – WAL v NZL
17:45 – FIJ v RSA
Match Day 5 - Northland Events Centre, Whangārei – Sat 22 Oct 2022
14:15 – AUS v WAL
16:45 – NZL v SCO
19:15 – FRA v FIJ
Match Day 6 - Waitākere Stadium, Auckland – Sun 23 Oct 2022
12:45 – JPN v ITA
15:15 – CAN v USA
17:45 – ENG v RSA
Match Day 7 - Northland Events Centre, Whangārei – Sat 29 Oct 2022
16:30 – Quarter-final 1
19:30 – Quarter-final 2
Match Day 8 - Waitākere Stadium, Auckland – Sun 30 Oct 2022
13:30 – Quarter-final 3
16:30 – Quarter-final 4
Match Day 9 – Eden Park, Auckland – Sat 5 Nov 2022
16:30 – Semi-final 1
19:30 – Semi-final 2
Match Day 10 – Eden Park, Auckland – Sat 11 Nov 2022
16:30 – Bronze final
19:30 - Final
What are the prices for Individual Match Day Tickets for adults and children?
There are two categories of tickets– 'Reserved Seating' and 'General Admission'.
Reserved Seating tickets are reserved seats in the stadium which ticket buyers can select at the time of purchase.
General Admission tickets are unreserved seats and/or grass embankment areas within a designated section of the stadium and will be allocated on a first come, first serves basis.
In Whangārei, the main grandstand will be the Reserved Seating area. The uncovered grandstand and embankment will be the General Admission Seating area.
In Waitākere, the grandstand will be the Reserved Seating area. The uncovered grass embankment will be the General Admission Seating area.
The ticket prices are:
Match Day 1 – Eden Park, Auckland – Sat 8 Oct 2022
Reserved Seating Adult - $40 NZD
Reserved Seating Child - $10 NZD
General Admission Seating Adult - $20 NZD
General Admission Seating Child - $5 NZD
Match Day 2 – Northland Events Centre, Whangārei – Sun 9 Oct 2022
Reserved Seating Adult - $15 NZD
Reserved Seating Child - $5 NZD
General Admission Seating Adult - $10 NZD
General Admission Seating Child - $5 NZD
Match Day 3 - Northland Events Centre, Whangārei – Sat 15 Oct 2022
Reserved Seating Adult - $15 NZD
Reserved Seating Child - $5 NZD
General Admission Seating Adult - $10 NZD
General Admission Seating Child - $5 NZD
Match Day 4 – Waitākere Stadium, Auckland – Sun 16 Oct 2022
Reserved Seating Adult - $15 NZD
Reserved Seating Child - $5 NZD
General Admission Seating Adult - $10 NZD
General Admission Seating Child - $5 NZD
Match Day 5 - Northland Events Centre, Whangārei – Sat 22 Oct 2022
Reserved Seating Adult - $15 NZD
Reserved Seating Child - $5 NZD
General Admission Seating Adult - $10 NZD
General Admission Seating Child - $5 NZD
Match Day 6 - Waitākere Stadium, Auckland – Sun 23 Oct 2022
Reserved Seating Adult - $15 NZD
Reserved Seating Child - $5 NZD
General Admission Seating Adult - $10 NZD
General Admission Seating Child - $5 NZD
Match Day 7 - Northland Events Centre, Whangārei – Sat 29 Oct 2022
Reserved Seating Adult - $15 NZD
Reserved Seating Child - $5 NZD
General Admission Seating Adult - $10 NZD
General Admission Seating Child - $5 NZD
Match Day 8 - Waitākere Stadium, Auckland – Sun 30 Oct 2022
Reserved Seating Adult - $15 NZD
Reserved Seating Child - $5 NZD
General Admission Seating Adult - $10 NZD
General Admission Seating Child - $5 NZD
Match Day 9 – Eden Park, Auckland – Sat 5 Nov 2022
Reserved Seating Adult - $40 NZD
Reserved Seating Child - $10 NZD
General Admission Seating Adult - $20 NZD
General Admission Seating Child - $5 NZD
Match Day 10 – Eden Park, Auckland – Sat 11 Nov 2022
Reserved Seating Adult - $50 NZD
Reserved Seating Child - $10 NZD
General Admission Seating Adult - $30 NZD
General Admission Seating Child - $5 NZD
What is included in a Venue Pack?
Venue Packs include tickets to all match days at each venue throughout the tournament.
Eden Park Venue Pack
Match Day 1 - Saturday 8 October - South Africa v France / Fiji v England / Australia v New Zealand
Match Day 9 - Saturday 5 November - Semi-final 1 / Semi-final 2
Match Day 10 - Saturday 12 November - Bronze final / Final
Waitākere Stadium Venue Pack
Match Day 4 - Sunday 16 October - Italy v Canada / Wales v New Zealand / Fiji v South Africa
Match Day 6 - Sunday 23 October - Japan v Italy / Canada v USA / England v South Africa
Match Day 8 - Sunday 30 October - Quarter-final 3 / Quarter-final 4
Northland Events Centre Venue Pack
Match Day 2 - Sunday 9 October - USA v Italy / Japan v Canada / Wales v Scotland
Match Day 3 - Saturday 15 October - Scotland v Australia / USA v Japan / France v England
Match Day 5 - Saturday 22 October - Australia v Wales / New Zealand v Scotland / France v Fiji
Match Day 7 - Saturday 29 October - Quarter-final 1 / Quarter-final 2
What are the prices of the Venue Packs for adults and children?
There are two categories of tickets per venue pack – 'Reserved Seating' and 'General Admission'.
Reserved Seating tickets are reserved seats in the stadium which ticket buyers can select at the time of purchase.
General Admission tickets are unreserved seats and/or grass embankment areas within a designated section of the stadium and will be allocated on a first come, first serves basis.
In Whangārei, the main grandstand will be the Reserved Seating area. The uncovered grandstand and embankment will be the General Admission Seating area.
In Waitākere, the grandstand will be the Reserved Seating area. The uncovered grass embankment will be the General Admission Seating area.
The ticket prices are:
EDEN PARK VENUE PACK
Reserved Seating Adult - $130 NZD
Reserved Seating Child - $30 NZD
General Admission Adult - $70 NZD
General Admission Child - $15 NZD
WAITĀKERE STADIUM VENUE PACK
Reserved Seating Adult - $45 NZD
Reserved Seating Child - $15 NZD
General Admission Adult - $30 NZD
General Admission Child - $15 NZD
NORTHLAND EVENTS CENTRE VENUE PACK
Reserved Seating Adult - $60 NZD
Reserved Seating Child - $20 NZD
General Admission Adult - $40 NZD
General Admission Child - $20 NZD
What ages apply for child tickets?
Children aged 0-2 do not require a ticket if they sit on the lap of a paying adult. Children aged 3-15 are able to attend with a child ticket. Please note that age is based on the date of the event.
Do I need a COVID vaccination to attend RWC 2021?
We will work in accordance with the New Zealand Government to ensure the tournament goes ahead in a safe manner in relation to the Covid-19 pandemic. Ticket holders will be subject to entry conditions as directed by New Zealand Government.
Are there only two ticket categories, RESERVED SEATING and GENERAL ADMISSION for all venues at RWC 2021?
Yes, there are two ticketing categories for RWC 2021, Reserved Seating tickets and General Admission tickets.
Reserved Seating tickets are reserved seats in the stadium.
General Admission tickets are unreserved seats and/or grass embankment area within a designated section of the stadium and will be allocated on a first come, first served basis.
In Whangārei, the main grandstand will be the Reserved Seating area. The uncovered grandstand and embankment will be the General Admission Seating area.
In Waitākere, the grandstand will be the Reserved Seating area. The uncovered grass embankment will be the General Admission Seating area.
Can international fans purchase tickets to RWC 2021?
Yes, Rugby World Cup 2021, playing in 2022 tickets are available for fans worldwide to purchase.
Fans are advised to monitor official New Zealand Government channels for the most up to date entry and visa information. Please visit www.covid19.govt.nz for further information.
What if the event gets cancelled or fans are not allowed attend due to COVID restrictions in New Zealand? Will I be refunded?
In the event any match or match day is cancelled as a consequence of COVID-19 restrictions, resulting in ticket holders not being permitted to attend, we will offer ticket holders who have purchased through official channels, a refund of their ticket price. We would like to take this opportunity to remind fans to only purchase tickets through official channels.
What are the accessibility options at all venues?
There will be accessibility ticket options available at venues. Fans wishing to find out more information are advised to call Ticketek 0800 686 677. Please note, this number is for wheelchair seating only.
Will there be official hospitality packages available to buy?
There are currently hospitality packages available for sale at Eden Park, details of which can be found here.
Will there be a fan zone within each venue? What will be in place for fans to enjoy during the day?
RWC 2021 will harness a festival like celebration of rugby including an attractive entertainment programme at each match day venue.
Will there be parking available for fans at each venue? If so, can you purchase tickets for this or is it first come first served? If not, how can fans get to the stadiums?
RWC 2021 are currently working on a public transport programme for ticket holders attending matches. The transport programme will be communicated to ticket holders when complete.
Does the Mastercard RWC 2021 Tournament pass include knockout stage matches?
Yes, the Mastercard RWC 2021 Tournament Pass includes all 26 matches across 10 match days including, the opening match day, quarter-finals, semi-finals and the final.
What if fans who purchase a Mastercard RWC 2021 Tournament Pass can't makeevery single match? Is there an official resale platform so tickets do not go towaste?
There is not an official re-sale platform for RWC 2021.
If I purchase the Mastercard RWC 2021 Tournament Pass as an international fan will this guarantee me entry and a place in Mandatory Isolation Quarantine, if it's still in place in New Zealand when the tournament is taking place?
No. International travellers will be subject to entry conditions as directed by New Zealand Government.
Fans are advised to monitor official New Zealand Government channels for the most up to date entry and visa information. Please visit www.covid19.govt.nz for further information.